How To Run A Workplace Mediation
How to Run a Workplace Mediation - Nationwide Workshop and New Zealand
The next virtual Australia and New Zealand workshop will be held
in early 2025. The workshop has run for six years now so it will have a break in 2024.
Email me to put your name on the waiting list.
elizabeth@resolveatwork.com.au
Please call me if you have questions about the workshop:
Elizabeth Rosa: +61 425 305 057
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WHAT THE WORKSHOP COVERS
Conducting a workplace mediation is a fine art, blending the dispute resolution model with high level listening skills and the ability to manage a range of personalities and behaviours.
The workplace mediation involves staff members articulating their expectations of each other in order to re-build a functioning workplace relationship and reduce the incidence of stress and heightened emotion.
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In this workshop, we look in detail how to run a workplace mediation from the time of referral from the employer to the final agreement. We also look at the underlying factors that mediators work with in this area: organisational structure and methods of communication, human psychology and behaviour and how conversation can be directed to a constructive purpose.
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A booklet of resources is provided, which includes a template mediation agreement and precedent information documents for referring managers and mediation participants.
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The workshop is facilitated by Elizabeth Rosa, Nationally Accredited Mediator and Principal of Resolve at Work.
WHO SHOULD TAKE PART IN THIS WORKSHOP
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Mediators practicing in the area of workplace conflict resolution and mediations
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Emerging mediators who wish to practice in the area of workplace conflict resolution and mediations
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Managers and HR professionals who wish to learn more about workplace conflict resolution and how mediation works
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DETAILED OUTLINE OF THE MEDIATION WORKSHOP
Day 1
The underlying factors involved in workplace mediations:
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Organisational structure and methods of communication
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Human psychology and behaviour
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How conversation can be directed to a constructive purpose
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Common themes in mediations
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This will include a talk by a mediator who consults in organisational issues.
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How to run a workplace mediation:
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Why mediation is a constructive solution for workplace conflict
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How to manage the expectations of the referring organisation
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The agreement as to confidentiality
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How to make the most of pre-mediation sessions
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How to assess suitability for mediation
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How to prepare the parties for a mediation
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How to conduct the mediation including setting the agenda, the format of the joint and private sessions and facilitating the parties to explore options for an agreement
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How to encourage the organisation to be involved in helping the parties keep their agreements in the future
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Day 2
Demonstration of skills:
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A demonstration of a hypothetical mediation by Elizabeth Rosa
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Elizabeth asking questions in intake sessions with both parties
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The mediation: introduction and ground rules, first joint session, private session and final joint session
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Practice of skills:
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In groups, the participants practice intake sessions and consider the agenda and preparation for a hypothetical mediation (mediator coaches will assist with this)
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Full group discussion as to:
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Issues in the intake session including how to appropriately question the participant, to assess suitability for mediation and how to manage participants with high emotions
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How best to prepare for the mediation, including considering the agenda and how to manage possible emotion in the mediation
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This will include a talk by a mediator on a psychological aspect of mediation
Reflection on the mediator:
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The necessary strengths and skills of the mediator
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What mediators bring to mediations
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How to keep yourself resilient in dealing with high conflict people
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EXPECTED OUTCOMES
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How to run a workplace mediation from the time of referral from the employer to the final agreement
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The relevant documentation to use to ensure confidentiality and to record the agreement of the parties
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The relevant information to give to the referrer and the parties as to the process of mediation
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How to appropriately question the parties in the intake session
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How to assess suitability for mediation
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How to manage parties with heightened emotion
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How to harness your own skills and strengths in your role as mediator
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​WORKSHOP COSTS
This workshop costs $1,300 AUD + GST with an Early Bird rate of $1,200 AUD + GST. Each hour of training counts for one hour of CPD.
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Any queries, contact workshops@resolveatwork.com.au or call Elizabeth Rosa on 0425 305057
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Cancellation Policy: Cancellations may be made no later than 14 days before the workshop for a full refund.
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