Professional Development for Mediators and HR Professionals



(Available to New Zealand also)

Virtual workshop 18 and 19 November 2021 

BOOKINGS now open.

Facilitated by Elizabeth Rosa from Sydney  

9.00 to 5.00 pm each day​ by Zoom * (See FAQ about the virtual workshop below)

Open to participants from all states and New Zealand

Workshop dates for 2022 will be available soon.


Conducting a workplace mediation is a fine art, blending the dispute resolution model with high level listening skills and the ability to manage a range of personalities and behaviours. The workplace mediation involves staff members articulating their expectations of each other in order to re-build a functioning workplace relationship and reduce the incidence of stress and heightened emotion.

In this workshop, we look in detail how to run a workplace mediation from the time of referral from the employer to the final agreement. We also look at the underlying factors that mediators work with in this area: organisational structure and methods of communication, human psychology and behaviour and how conversation can be directed to a constructive purpose.

The workshop is facilitated by Elizabeth Rosa, Nationally Accredited Mediator and Principal of Resolve-at-Work.



  • Mediators practicing in the area of workplace conflict resolution and mediations

  • Emerging mediators who wish to practice in the area of workplace conflict resolution and mediations

  • Managers and HR professionals who wish to learn more about workplace conflict resolution and how mediation works



Day 1


The underlying factors involved in workplace mediations:

  • Organisational structure and methods of communication

  • Human psychology and behaviour

  • How conversation can be directed to a constructive purpose

  • Common themes in mediations

  • This will include a talk by a mediator who consults in organisational issues.

How to run a workplace mediation:

  • Why mediation is a constructive solution for workplace conflict

  • How to manage the expectations of the referring organisation

  • The agreement as to confidentiality

  • How to make the most of pre-mediation sessions

  • How to assess suitability for mediation

  • How to prepare the parties for a mediation

  • How to conduct the mediation including setting the agenda, the format of the joint and private sessions and facilitating the parties to explore options for an agreement

  • How to encourage the organisation to be involved in helping the parties keep their agreements in the future

Day 2


Demonstration of skills:

A demonstration of a hypothetical mediation by Elizabeth Rosa

  • Elizabeth asking questions in intake sessions with both parties

  • The mediation: introduction and ground rules, first joint session, private session and final joint session

Practice of skills:

  • In groups, the participants practice intake sessions and consider the agenda and preparation for a hypothetical mediation (mediator coaches will assist with this)

  • Full group discussion as to:

  • Issues in the intake session including how to appropriately question the participant, to assess suitability for mediation and how to manage participants with high emotions

  • How best to prepare for the mediation, including considering the agenda and how to manage possible emotion in the mediation

  • This will include a talk by a mediator on a psychological aspect of mediation


Reflection on the mediator:

  • The necessary strengths and skills of the mediator

  • What mediators bring to mediations

  • How to keep yourself resilient in dealing with high conflict people


Expected Outcomes

  • How to run a workplace mediation from the time of referral from the employer to the final agreement

  • The relevant documentation to use to ensure confidentiality and to record the agreement of the parties

  • The relevant information to give to the referrer and the parties as to the process of mediation

  • How to appropriately question the parties in the intake session

  • How to assess suitability for mediation

  • How to manage parties with heightened emotion

  • How to harness your own skills and strengths in your role as mediator



“A fantastic course and the guest speakers added great value. It was so good to have a mix of mediation professionals from different specialty areas to learn different perspectives and insights into situations/practices etc. So glad I attended!”

Nicole Yeates, Nationally Accredited Mediator, Greenlight Human Capital


“Elizabeth was an excellent presenter as she was very knowledgeable and experienced, very calm and poised, able to draw upon her own experience and that of others.”


“Well planned, well organised, good break time, really enjoyed and appreciated the roleplay and feedback from Elizabeth. Role plays realistic and got us all thinking!”

Lara Bishkov, Nationally Accredited Mediator

"Engaging presenters. Practical tools. Opportunity to have input. Opportunity for discussion about real mediations." Elizabeth was an excellent facilitator as she had “Great knowledge. Accommodating of different perspectives. Kept group focussed and invited participation."

Annie Panow, Mediator, Psychologist and Senior Clinician, Access EAP

"Good content, interesting range and quality of speakers and activities." Elizabeth was "Well organised, engaged well with the group and promoted interesting discussions."

Tom Parbery, Mediator, Fair Work Ombudsman

"Excellent tools, psychology, pre mediation questions and including two other presenters."

"Elizabeth was calm, listening, allowed conversations to open up, sharing."

Jennifer Scott, Nationally Accredited Mediator, Scott ADR


“Elizabeth was an excellent presenter as she was experienced, generous in sharing and inclusive and

appreciative of all attendees and their sharing.”

Phyllis Peterson, Nationally Accredited Mediator and FDRP, Your Mediation Australia

"Great insight and opportunity to meet other practitioners".

Peter Mathie, Nationally Accredited Mediator, Perth Mediation Centre


"Thank you for putting this wonderful workshop together. I have learnt a lot and met some wonderful colleagues."

Alison Condon, Nationally Accredited Mediator

 "Fabulous! One of the best workshops I've attended. Thank you."   

Antonia Grasso, RegisteredFamily Dispute Resolution, Practitioner, Albany Mediation

 "The workshop was fantastic. I learnt so much about the process of how to run a workplace mediation and tools for managing              difficult behaviour."

 Vanessa Pepe Nationally Accredited Mediator

*FAQ regarding the Virtual Workshop:

It's by Zoom, so will it be an engaging experience? Yes! It will be!

  • It will be facilitated by more than one person. Elizabeth Rosa will be the lead facilitator and there will be two presenters, one on organisational psychology and one on psychology.

  • The delivery will be by presentations, powerpoints, workshop discussion (both whole room and groups), a video of a fictional mediation (and intake sessions) scripted by (and acted in!) by Elizabeth, and role play practice of intake sessions with coaches (in break out rooms).

  • The numbers will be no more than 15 max so that all participants get a chance to speak

  • There will be opportunities for breaks and movement like in normal life!

  • To enhance the opportunity for all participants to ask questions and reflect on practice, Elizabeth will offer all an individual one hour session in the two weeks following the workshop (by zoom or telephone).

  • You will also receive materials with precedents to use for mediations and links to articles and books. It's value for money!

Feedback from the Nov 2020 virtual workshop:


Online delivery was well considered in that we had breaks, sharing from the group was encouraged and a number of sessions were held in break out rooms. This enabled us to share our experience and connect in a way that would not have happened if we stayed in the larger group. The limiting of the training group size also encouraged participation. While there were a few technical hiccups, these were minor and well managed.

Claire Cowen FDRP and Nationally Accredited Mediator, Relationships Australia NT, Darwin

The Cost of the Workshop:

This workshop is $1,300 AUD + GST with an Early Bird rate of $1,200 AUD + GST. There is a discount available for members of the Resolution Institute. Each hour of training counts for one hour of CPD.

For the November workshop, the early bird rate is available until 15 October. After that, the standard rate applies.

Any queries, contact or call Elizabeth Rosa on 0425 305057

Cancellation Policy: Cancellations may be made no later than 14 days before the workshop for a full refund.